Terms of Service

Booking Information

The apartment will only be rented to 1 guest party at a time, so the entire property is yours to enjoy privately. 

We have special rates available at certain times of the year. Contact us to find out more information. All rates are in New Zealand dollars. Please scroll down to read the booking details and cancellation policy. We look forward to having you stay with us at Te Ravaki North.

Charging details

Arrivals before 6.00 am are usually costed as an extra night.

Arrivals after 6.00 a.m. and before 3.00 p.m. may incur an early check-in fee.

Departures after 6.00 pm are usually costed as an extra night.

Departures after 10.00 a.m. and before 6.00 p.m. may incur a late check-out fee.

Flexible arrival and departure timing may be available on request, depending on availability, so please message us in advance.

Payment

50% of the total booking cost charged for your stay is required to be paid to confirm your reservation. The payment will be treated as a deposit and will ensure that the property is secured for the dates you have arranged.

A credit card surcharge of 3% applies for domestic transactions, or 4.5% for international transactions.

The balance of payment is due 45 days before your arrival.

Payment can be made into our Cook Islands Bank account. Bank account details for Te Ravaki North can be found in our acceptance email.

Late payments

Failure to pay the deposit, within 5 working days of accepting your reservation, may result in your reservation being cancelled and the property being made available to others. Should we cancel your reservation due to late or non-payment of a deposit, we will refund any deposit, received by us, in full.

The balance of the total booking cost must be received by us on or before its due date; i.e. 45 days before your arrival. If your payment fails to reach us by the due date we may choose to cancel your reservation with or without notice to you and make the property available to others. Cancellation charges apply (see below).

 

Cancellation Policy

If you need to cancel a reservation please let us know as soon as possible so we may offer the property to others. Should YOU choose to cancel the reservation, our standard cancellation charges apply:

Cancellation more than 60+ days before arrival: 100% refund

Cancellation within 0–59 days before arrival: no refund

For bookings made through Airbnb or any other booking platform, please refer to the cancellation policy accepted on that platform at the time of booking.

Should WE cancel the reservation due to YOUR NON-PAYMENT: Should any of your payments fail to reach us by their due date we have the right to cancel the reservation with or without providing you with notice. Under these circumstances, our standard cancellation charges apply.

 

Cancellation by Owner/Manager

If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.

 

Breakage/Loss and Damage

A refundable security bond of $500.00NZD is required to be placed on your credit card upon the day of your arrival as a temporary hold. This is a standard procedure to cover any incidental damages, lost keys, or additional cleaning costs that might arise during your stay. Once your stay concludes and the property is inspected, this hold will be lifted. If the property remains in the condition as when you arrived, there will be no charges to your card.  

Travel Insurance

It is prudent to invest in travel insurance when travelling abroad because:

- Flights do get cancelled and vacation days get lost.

- Personal property can be lost, damaged, or stolen.

- Medical and hospital facilities are limited in the Cook Islands and in some cases patients may need to be medically evacuated by air to New Zealand for treatment. 

Travel insurance may give you peace of mind.

 

Agreement to Guest Stay Terms and Conditions

By confirming a booking, guests agree to abide by the Guest Stay Terms and Conditions. These terms can be reviewed via the link in the footer of this website.